When you connect an Instagram account, DM Tracker can import your recent conversations, so you start with a full inbox instead of an empty one.
What gets imported
Every conversation with activity in the past 90 days, with the most recent messages of each (up to 20).
People you messaged first who never replied show as Unknown contact until they reply. See Outbound Contacts and "Unknown Contact" Conversations.
Conversations older than 90 days cannot be imported.
Imported conversations follow the usual 24-hour reply rule: if the contact's last message is older than that, DM Tracker sends you to Instagram to reply until they write again.
How to import
Connect your Instagram account. DM Tracker asks Import your contacts?
Under Import conversations from, pick Past 30 days, Past 90 days, or a date from the calendar.
Click Import. A first batch loads right away and the rest finishes in the background. Keep using the app, new contacts appear as they come in.
Clicked Skip? You can import later with Sync inbox.
Where imported contacts land
Imported contacts go into your pipeline based on where the conversation stands: people waiting for your reply in your first stage, conversations you replied in under In Conversation, and people you messaged first under Outbound Sent. They are marked Added via Instagram sync, and you can filter by source Instagram Sync on the Contacts page.
Sync inbox
Under Settings > Connections you find Sync inbox. It checks Instagram again and brings in anything that is missing. Nothing you already have is overwritten. Use it when you skipped the import, reconnected your account (for example after changing your Instagram password), or disconnected DM Tracker by mistake.
You can run it once every 24 hours. Need it sooner? Message us and we'll run it for you.
Need more help?
Message us through the chat bubble in the app and we'll get your conversations in.