DM Tracker connects to Instagram through Meta's official API. Once your account is connected, your new DMs appear in DM Tracker automatically and you can reply to them right from your dashboard.
What you need
An Instagram Business or Creator account. Personal accounts cannot connect, this is an Instagram requirement.
If you still have a personal account, you can switch it to a professional account in the Instagram app under Settings > Account type and tools. Switching is free.
How to connect
In DM Tracker, go to Settings > Connections.
Click Connect Instagram.
Log in with the Instagram account you want to connect.
Review the permissions Instagram shows you and click Allow.
DM Tracker then asks whether to import your recent conversations. Pick how far back to go (up to 90 days) and click Import, or click Skip to only track new messages from now on. You can import later at any time with Sync inbox.
That's it. From this moment on, new messages arrive in your DM Tracker inbox within seconds.
What syncs
Your recent conversations. Right after connecting, DM Tracker offers to import your existing conversations. It brings in every conversation with activity in the past 90 days, with the most recent messages of each (up to 20). A first batch loads right away and the rest finishes in the background. Details in Importing Your Instagram Conversations and Using Sync Inbox.
Everything from now on. New messages and new contacts sync automatically. Anyone who messages you after connecting appears in your inbox within seconds.
Using more than one Instagram account
Each organization in DM Tracker holds one Instagram connection. To connect a second account, create a new organization from the dropdown in the top-left corner of the app, then connect the other account there. You can switch between organizations with the same dropdown at any time.
Disconnecting
You can disconnect your account any time under Settings > Connections. Your existing contacts and follow-ups stay in DM Tracker, but new messages will stop syncing until you reconnect. When you reconnect, DM Tracker offers to import again, so you can fill any gap.
Need more help?
Message us through the chat bubble in the app and we'll get you connected.




