A quick reply is a message you save once and insert into the reply box with a shortcut. It can be a text message or a voice note. Use quick replies for the answers you give every day: pricing, your intro, a booking link, a follow-up.
Insert a quick reply
Open a conversation and click in the reply box.
Type /. A list of your quick replies opens. Keep typing to narrow it down, for example /pri finds a reply called "pricing".
Click the reply you want, or press Enter.
The message lands in the reply box. Change anything you like, then press Send.
Create a quick reply
Click the lightning bolt and choose Add quick reply. You can also type a shortcut that doesn't exist yet, press Enter, and the form opens with that shortcut filled in.
Pick Text or Voice.
Give it a shortcut: 2 to 30 characters, letters, numbers, dashes or underscores, no spaces. This is what you type after the /.
For a text reply, write the message. For a voice reply, upload the audio file.
Choose who can use it: Private (only you) or Team (everyone in your organization).
Click Add quick reply.
Voice replies
Upload an M4A, AAC, WAV or MP4 audio file, up to 25 MB. Instagram does not accept MP3, so convert MP3 files first. The easiest way to get a file in the right format is to record the voice note once on your phone and save it.
When you insert a voice reply, you see a playable preview in the reply box. Press Send and the contact receives it as a normal voice note in Instagram.
Add the contact's name automatically
In a text reply, click the {x} button in the message box and pick Full name or Username. When you insert the reply, DM Tracker fills in the name of the contact you are talking to.
Some contacts don't have a name on their profile. Type a fallback before you pick the variable, for example "there", and the message reads "Hey there!" instead of "Hey !".
Private and team replies
Private: only you can see and insert it.
Team: everyone in your organization can see and insert it. Good for approved wording the whole team should use.
Owners and admins can add team replies. Members can add them too when Allow members to add team replies is turned on under Settings > Inbox.
You can edit and delete your own replies. Owners and admins can also edit and delete any team reply.
Manage your quick replies
Go to Settings > Quick replies to see all your replies in one place. From there you can edit a reply, make it private or team, or delete it. Owners and admins find the same list under Settings > Inbox.
Good to know
Inserting a quick reply never sends it. You always get to review and edit before pressing Send.
The / only opens the list at the start of a message or after a space, so links like https:// don't trigger it.
Each shortcut has to be unique among the replies you can see.
A reply's type (text or voice) can't be changed later. Create a new reply instead.
Quick replies work on your phone too. The list opens at the bottom of the screen.