Most ManyChat connection issues come down to a handful of common mistakes. If your DM Tracker onboarding isn't completing or your stats aren't showing up, start here.
Mistake #1: Auth Token and Organization ID Are Swapped
This is the single most common issue we see. In ManyChat, there are two bot fields you need to fill in:
Authentication Token → Your auth token from DM Tracker Settings
Organization ID → Your org ID from DM Tracker Settings
If these are in the wrong fields (org ID where auth token should be, or vice versa), nothing will work. Double-check both values are in the correct fields.
Where to find your values: Go to DM Tracker → Settings → Connections. Your Auth Token and Organization ID are listed there.
Mistake #2: Bot Fields Are Empty or Duplicated
If you imported the DM Tracker ManyChat template more than once, you may have duplicate bot field variables with a date and timestamp appended at the end - something like auth_token_2024_10_13_143052 instead of auth_token.
How to fix:
Go to ManyChat → Settings → Custom Fields → Bot Fields
Look for any duplicated variables (especially ones with a date/timestamp at the end)
Delete the broken duplicates
Re-import the DM Tracker template one more time cleanly
Mistake #3: Default Reply Not Set to "Every Time"
The DM Tracker automation flow needs to be your Default Reply in ManyChat, and it needs to trigger every time - not just once per 24 hours.
How to fix:
Go to ManyChat → Settings → Instagram → Default Reply
Select the DM Tracker flow
Set the frequency to "Every Time"
Save
Mistake #4: Flow Not Published
After making any changes to your ManyChat flow, you need to publish it for the changes to take effect.
How to fix: Open the DM Tracker flow in ManyChat and click Publish in the top right corner.
Mistake #5: Using ManyChat's Free Trial
ManyChat's free trial plan does not support external requests (API calls). DM Tracker needs this to sync data. You need to be on a paid ManyChat Pro plan for the integration to work.
Still Not Working?
If you've checked all five of these and it's still not connecting:
Share your ManyChat Editor access with us so we can look directly: Go to ManyChat → Settings → Team → Invite → enter our support email as Admin
Book a strategy call and we'll fix it live in minutes: Book a call